Update issue template

.github/ISSUE_TEMPLATE/bug_report.md

@@ -7,11 +7,17 @@ assignees: ''
 
 ---
 
-<!-- Thanks for the bug report! -->
-
-## *Who* is the bug affecting?
+<!--
+Context: the LATEST version of `dnscrypt-proxy` (precompiled binaries downloaded from this
+repository) is correctly installed and configured on your system, but something doesn't
+seem to produce the expected result.
 
+This is the right place to report it! Thanks for finding and reporting what may indeed be a bug!
 
+If the bug is not trivial to reproduce on any platform, please include ALL the steps required
+to reliably duplicate it, on a vanilla, generic install of macOS, Windows, OpenBSD or Ubuntu Linux
+system, in their most current version.
+-->
 
 ## *What* is affected by this bug?
 

.github/ISSUE_TEMPLATE/contributions.md

@@ -0,0 +1,22 @@
+---
+name: "⛹🏼 Contributions"
+about: Contributing to the project
+title: ''
+labels: ''
+assignees: ''
+
+---
+
+## Subject
+
+* [ ] I'd like to contribute to the project (code, documentation, website, advocacy, integration, ...)
+* [ ] I want to run my own DNSCrypt and/or DoH server
+* [ ] I'd like to have my existing server added to a public list of encrypted DNS servers
+* [ ] I'd like to announce a new application/website/article related to the project
+* [ ] I have questions about the DNSCrypt or Anonymized DNSCrypt protocols
+* [ ] I am a MacOS developer and I'd like to contribute a GUI for dnscrypt-proxy
+* [ ] I am an Android developer and I'd like to contribute an Android app
+* [ ] I am a technical writer and I'd like to help write an IETF Internet Draft for the DNSCrypt protocol
+* [ ] Other
+
+## Description

.github/ISSUE_TEMPLATE/feature_request.md

@@ -1,18 +1,13 @@
 ---
-name: "\U0001F389 Feature request"
-about: Suggest an idea for this project
+name: "\U0001F389 Suggestion"
+about: Suggest an improvement idea for this project
 title: ''
 labels: ''
 assignees: ''
 
 ---
 
-## Is your feature request related to a problem?
-<!-- A clear and concise description of what the problem is. -->
-
-
-
-## Describe the solution you'd like
+## Describe the improvement you are thinking of
 <!-- A clear and concise description of what you want to happen. -->
 
 

.github/ISSUE_TEMPLATE/questions.md

@@ -1,24 +1,12 @@
 ---
 name: "❓ Question"
-about: Ask a question about dnscrypt-proxy or the DNSCrypt protocol
+about: Questions about the DNSCrypt protocol (not dnscrypt-proxy)
 title: ''
 labels: ''
 assignees: ''
 
 ---
 
-## Subject
-<!-- Select one: -->
-
-* [ ] I'd like to contribute to the project (code, documentation, website, advocacy, integration, ...)
-* [ ] I want to run my own DNSCrypt and/or DoH server
-* [ ] I'd like to have my existing server added to a public list of encrypted DNS servers
-* [ ] I'd like to announce a new application/website/article related to the project
-* [ ] I have questions about the DNSCrypt or Anonymized DNSCrypt protocols
-* [ ] I am a MacOS developer and I'd like to contribute a GUI for dnscrypt-proxy
-* [ ] I am an Android developer and I'd like to contribute an Android app
-* [ ] I am a technical writer and I'd like to help write an IETF Internet Draft for the DNSCrypt protocol
-* [ ] Other
-
-## Description
-
+<!-- 
+Questions about the protocol itself, its implementations and how to operate a server.
+-->

.github/ISSUE_TEMPLATE/support.md

@@ -0,0 +1,51 @@
+---
+name: "🙋🏽 Support"
+about: Support
+title: ''
+labels: ''
+assignees: ''
+
+---
+
+<!-- 
+Please understand that this project is maintained by volunteers, and that answering support
+tickets to help with specific, personal issues is time consuming, mentally exhausting, and
+is time not spend in improving the software itself.
+
+Saying hi, thank you and clearly describing what you tried and what happened would be
+fantastic. In order for the answer to be easy to find for other people hitting the same
+thing, please write a short summary in the title ("problem" and "doesn't work" are very
+depressing to read, and don't make a description unique - show that you can do better!)
+
+Make sure that you are using the last version (downloaded from this repository or installed
+via Homebrew), and that you read the documentation. If you did read the documentation, copy
+and paste the code you saw to this ticket in order to give it a high priority.
+
+If you are not using the default configuration (Fine! This is a configuration after all),
+try the default configuration, changing only the listening IP addresses if necessary.
+Many reported issues were actually due to too many changes having been made at the same
+time, making it difficult to pinpoint which one didn't work as expected. So, start with
+a standard configuration and do small, incremental changes.
+
+The only supported way to install the service is `dnscrypt-proxy -service install`.
+After having tried it interactively interactively.
+
+You already saw `dnscrypt-proxy -resolve` in the documentation. If you are experiencing
+resolution issues, use this command to resolve DNS queries for diagnostics, not a web
+browser. If responses are printed just fine while domain names don't resolve in the
+web browser, the actual issue is likely to be located in 3rd party software such as
+dnsmasq.
+
+Maintainers may not use your operating system and hardware. In order to respond to
+questions on environments they don't know about, the best they can do is do a Google
+search, as an attempt to solve a problem you have, but that they don't have. You are
+the one who knows your own environment the best. So, take some time trying to solve
+issues on your own first; this is by far the best way to understand how the whole
+thing works. Answering our own question right after having formulated it happens
+all the time!
+
+Finally, if the issue is solved, and this is something that wouldn't have happened if
+it had been documented, feel free to proudly improve the documentation (it is a wiki).
+
+Thanks for reading all this, and have a wonderful day.
+-->